Job Description

The Training Coordinator will be responsible for growing the business and growing our people through training team members to have a positive influence on all who come in contact with Chick-fil-A by training them to know and understand our values and principles. The Training Coordinator will also perform all administrative duties necessary to be a faithful steward of the people and property entrusted to us.

Job duties and responsibilities include, but are not restricted to, the following:

-50% operations; 50% training

· Lead and organize restaurant trainers so that new team members will receive the foundational knowledge they need to begin training in the restaurant

· Administer menu test; keep menu test updated with current menu items

· Monitor and develop written training program for each level of our team

Teach new trainers how to be effective in their training efforts and ensure they are following the appropriate program.

· Conduct training exit interviews with trainees and their trainers to determine whether new team members are ready to exit the first phase of training or if their training period should be extended.

· Gather feedback from trainees and trainers in order to continually improve the training program.

· Coordinate necessary training for new or changing products and procedures

· Assign Pathway modules as needed to new hires and team members who desire to aspire to become trainers, or when new products are launched

· Maintain training threads on Group Me to initiate and encourage communication

· Create work schedules on a weekly basis for trainers and trainees

· Schedule and assist with team member evaluations

· Other operational and administrative duties, as assigned

REQUIREMENTS

• Proven work experience as a Training Coordinator, Trainer, teacher or similar role.
• Ability to complete full training cycle.
• Strong Communication skills and problem solving skills.
• Planning and organizing.
• Bachelors Degree required

Requirements

2 years minimum teaching, training or facilitating experience

Bachelors Degree required

Ability and willingness to work hands on in the restaurant, supporting operations as needed

Full availability to be scheduled Monday-Friday

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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