Senior Technical Writer Job at 9th Way Insignia, Remote

SW1oRU9KZkdhbFlOU1J3ajZUeWlpUDVwUUE9PQ==
  • 9th Way Insignia
  • Remote

Job Description

Company Introduction 
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions.  Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, and artificial intelligence.  Learn more about 9th Way Insignia at  

As a Senior Technical Writer, you will be responsible for producing high-quality technical documentation that caters to a variety of audiences, including IT professionals, end-users, and stakeholders. You will work closely with cross-functional teams, including developers, engineers, and project managers, to gather the necessary information and translate complex technical concepts into user-friendly materials. This role is essential in ensuring that the VA’s IT infrastructure and services are effectively communicated and understood across the organization. 

Professional Level 

The Senior Technical Writer position aligns as level 3 at 9th Way Insignia. 

 

Functional Job (LCAT) Information: 

Technical Writer 

 

Responsibilities 

  • Technical Documentation Development: Produce high-quality technical documentation for the ESA project, translating complex IT systems, security architectures, and project processes into clear, accessible content for diverse audiences. 

  • Content Management: Manage the documentation lifecycle for the ESA project, including the creation, organization, version control, and distribution of technical documents using content management systems and documentation tools like Microsoft Word, Adobe Acrobat, and MadCap Flare. 

  • Translation of Technical Concepts: Work closely with IT architects, cybersecurity experts, and other technical professionals to accurately translate complex technical concepts and terminology into non-technical language that can be easily understood by all stakeholders. 

  • User-Centered Documentation: Develop user-centered documentation that meets the specific needs of the ESA project’s diverse audience, including technical manuals, user guides, process documentation, and training materials. 

  • Quality Assurance: Review, edit, and proofread technical content to ensure accuracy, consistency, and clarity, maintaining a high standard of quality across all ESA project documentation. 

  • Information Gathering: Conduct interviews, meetings, and research to gather the necessary information for documentation, ensuring that all content is comprehensive and reflects the latest developments in the ESA project. 

  • Documentation Library Management: Oversee the management of the ESA project’s documentation library, ensuring that all materials are well-organized, up-to-date, and easily accessible to authorized users. 

  • Stakeholder Collaboration: Collaborate effectively with both technical and non-technical stakeholders within the ESA project to ensure that all documentation needs are met and that content is aligned with project objectives and user requirements. 

  • Documentation Process Improvement: Identify gaps in existing documentation and develop solutions to improve the quality, accessibility, and usability of technical content, ensuring that the ESA project’s documentation supports effective project execution. 

  • Project Management: Manage multiple documentation projects simultaneously, ensuring that all deadlines are met and that documentation is delivered on time and within scope. 

  • Troubleshooting and Support: Troubleshoot and resolve issues related to documentation processes and tools, providing support to the ESA project team in the creation and maintenance of technical documentation. 

  • Standards and Best Practices: Ensure that all documentation adheres to established standards and best practices in technical writing, maintaining consistency in tone, style, and format across all ESA project documents. 

  • Technical Writing Certification: Maintain and apply relevant technical writing certifications, such as Certified Professional Technical Communicator (CPTC), to ensure that documentation practices remain current with industry standards. 

 

Requirements 

  • Bachelor’s degree in English, communications, technical writing, information technology, or a related field. 5 additional years of relevant experience considered in lieu of Degree. 

  • Certifications in technical writing, such as Certified Professional Technical Communicator (CPTC), are highly preferred. 

  • 7+ years of experience in technical writing, preferably within an IT or technology-focused environment. 

  • Proven track record of producing high-quality technical documentation for complex IT systems and projects. 

  • Strong understanding of IT concepts, systems, and terminology, with the ability to translate technical information into clear, non-technical language. 

  • Proficiency with documentation tools such as Microsoft Word, Adobe Acrobat, MadCap Flare, and content management systems. 

  • Excellent writing, editing, and proofreading skills, with a strong attention to detail and the ability to maintain a consistent tone and style. 

  • Ability to create user-centered documentation that meets the needs of diverse audiences. 

  • Strong interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. 

  • Experience in gathering information through interviews, meetings, and research, and translating it into clear, structured documentation. 

  • Strong organizational skills, with the ability to manage multiple projects and deadlines simultaneously. 

  • Experience in managing documentation libraries, version control, and content management systems. 

  • Proven ability to identify documentation gaps and develop solutions to improve the quality and accessibility of technical content. 

  • Ability to troubleshoot and resolve issues related to documentation processes and tools. 

 

Salary Range 

The salary range for this position is $60,069.60 - $106,875.00 

 

9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary.

 

Clearance, background investigation 

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. 

Tier 4 / High Risk Public Trust 

 

Location 
This position is remote. 

 

9th Way Insignia reserves the right to adjust work location based upon mission requirements. 

 

Benefits 

Benefits eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Employee resources such as an Employee Assistance Program (EAP) and Traveling Assistance.

 

Legal 
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.   hr@9th-way.com  

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

Dynamics ATS

Entry-Level Laboratory Technician Job at Dynamics ATS

 ...have a common goal: improved quality of life for all. Job Summary In line with the global strategy and business objectives of Bayer Crop Science worldwide, including Field Solutions NA to manage an expedient and accurate global distribution of samples to various... 

Bella Baby Photography

Photographer Job at Bella Baby Photography

 ...We're hiring in Moline, Illinois! We are seeking part-time photographers to work in hospital settings capturing newborns and their families...  ...constantly sharpening their skills, small business owners, students, parents, former nurses, people looking to get their baby... 

Chick-fil-A West Bryan

Part-Time Kitchen Team Member Job at Chick-fil-A West Bryan

Chick-fil-A West Bryan We are located close to Texas A&M University on W Villa Maria Road in Bryan, TX. We focus on being faithful stewards of everything that has been entrusted to us, and having a positive impact on all who come in contact with Chick-fil-A. Our ...

The Westin Palo Alto

Front Desk Agent ($22/hr) Job at The Westin Palo Alto

 ...luggage and or other items. * Manage multiple phone calls, radio calls, e-mails and or requests. * Deliver packages, newspaper, group amenity deliveries and or any other item requested. * Maintain hotel entrance clean and clear of congestion and report any safety... 

McKenzie County

Correctional Officer Job at McKenzie County

 ...If you are interested in joining our team as a Correctional Officer, please submit your resume and a completed Background Consent Form, which can be found here and return to ****@*****.*** The Correctional Officer maintains care and custody of inmates, security...