Job Description

Avance Care is dedicated to raising the standard of healthcare . As one of North Carolina’s largest networks of independent primary care practices , we deliver comprehensive, patient-centered care that prioritizes the physical, mental, and emotional well-being of our patients.

We are currently recruiting for a Regional Operations Manager . This role is responsible for driving results within the assigned region through collaboration , leadership , and strategic planning . The focus is on maximizing clinical care and growth potential while ensuring adherence to company standards and protocols.

• Selected Responsibilities:
  • Oversee performance of clinics within the region to achieve clinical excellence, business targets, and customer service expectations.
  • Lead and develop team members across managerial and clinical roles, fostering engagement and professional growth.
  • Monitor key performance indicators (KPIs), implement action plans, and ensure timely execution to maintain high-quality care, compliance, and business metrics.
  • Continuously assess operational programs and protocols, identifying opportunities for system and process improvements.
  • Ensure clear, professional communication across teams and leadership, reinforcing organizational priorities and initiatives.
  • Uphold best practices in clinical standards, performance metrics, and customer service aligned with company values.
  • Develop strategies for continuous process improvement and execute PDSA (Plan-Do-Study-Act) methodologies for sustained success.
  • Manage financial targets responsibly, ensuring cost containment and adherence to budgetary requirements .
  • Collaborate with senior leadership and regional partners to drive growth initiatives and operational enhancements .
  • Utilize business tools, dashboards, and data analytics to support decision-making and track performance.
  • Provide visionary leadership to regional teams, addressing operational challenges proactively.
  • Apply change management strategies to implement organizational initiatives effectively.
  • Create an environment that fosters teamwork and accountability to achieve long-term success.

A Bachelor’s degree in a related field and at least 5 years of progressive operational leadership experience in an ambulatory healthcare setting are required for this role. A Master’s degree and clinical experience (MA or CNA) preferred.

• Other Priorities:
  • Demonstrate accountability by taking responsibility for individual and team contributions, ensuring commitment to success.
  • Exhibit adaptability by maintaining effectiveness during major changes and adjusting to new processes and environments.
  • Apply attention to detail by setting high performance standards and taking ownership of achieving excellence.
  • Foster collaboration and teamwork by working effectively with others, valuing diverse contributions, and maintaining a respectful workplace.
  • Communicate effectively by conveying information clearly through written and verbal communication .
  • Show initiative by taking proactive steps to accomplish goals beyond expectations.
  • Utilize problem-solving skills to analyze data and apply strategic thinking to overcome operational challenges.

Join our team and be part of a dynamic organization committed to delivering exceptional healthcare services and operational excellence !

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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