Receptionist Every employee with Toyota or Ford of Murfreesboro is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team! We are looking for the best candidate that will fit this position. You will make inbound and outbound calls to schedule services or retention calls. In this position you will have to cross train in other departments such as Reception, Cafe, and Cashier for coverage. Must work every Saturday and Sunday. Benefits * Medical, Dental & Vision Insurance * 401k * Life Insurance * Paid Training - Sales * Paid Vacation * Paid Holidays * Employee Discounts on products & services Responsibilities * Calculate the customer’s bill using the dealership’s computer system * Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket * Make change accurately and issue receipts to customers * Answer phones and direct consumer to the proper department and follow up in a timely manner * Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution * Operate switchboard telephone system * Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold * Assist the managers with various clerical duties as needed * Be friendly, professional, courteous and efficient when working with all customers and employees * Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications * Experience with Microsoft Office suite is a plus * Available to work flexible hours on weeknights & weekends * Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Clean driving record
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