Job Description

Job Title: Manager

Location: System Business Office

Department Name: Pediatric Services

Req #: 0000209718

Status: Salaried

Shift: Day

Pay Range: $75,600.00 - $106,780.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Overview:

The Manager of Referral Development & Patient Access for the Children s Health Service Line will develop and manage programs and relationships focused on referral capture and enhanced patient access including the pediatric navigation and physician liaison initiatives,

The Manager, Referral Development & Patient Access will ensure a compassionate and supportive environment with prompt, consistent courteous service to support RWJBH s mission in becoming the premier academic system for children in the State of New Jersey,

Stays abreast of landscape of local primary and specialty physicians and referring entities to increase the number of patient referrals to the healthcare system,

Responsibilities:

• Meet with local care providers & referral sources to promote pediatric services in the RWJBH Health System
• Work with JV and employed primary care practices & physicians to build and maintain relationships with specialists and surgeons to encourage referrals
• Build and maintain relationships with partner practices, ensuring exceptional, timely service for our patients and referring providers
• Drive provider collaboration among sub-specialties
• Communicate regularly with receiving physicians to identify gaps in the delivery of the program and make recommendations of best practices
• Stay abreast of services and offerings to better serve patients and other customers in need of care
• Develop data collection and referral tools to track program progress and performance measures
• Identify and assess opportunities for programmatic expansion for review by senior leadership
• Remove barriers to care by identifying appointments for patients and their families, assisting with navigation through the RWJBH health care services and system
• Provide support for navigation line, including web inquiries, during high volume periods and in absence of navigator
• Supports development of access center in collaboration with system colleagues and collaborates with existing centers in the system
• Represent RWJBH at local healthcare events, conferences, and community engagements to build brand awareness
• Provide oversight of and direction to direct reports, ensuring they provide an excellent customer experience and maintain strong commitment to the mission and vision of the program in alignment with RWJBH values

Requirements:

• Bachelor s Degree or higher in health services administration, business, communications, marketing, or related field
• Excellent interpersonal, communication, public speaking, and organizational skills
• Proficient in Microsoft Office, particularly Word, PowerPoint, and Excel
• Ability to travel within service area
• Minimum of five years experience in healthcare setting

Preferred:

• Familiarity with healthcare terminology

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.  These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity E mployer
#LI-SK1

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer

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