Job Description

Job Summary:

The Loss Prevention Supervisor will lead, train, and supervise the security department staff and oversee the safety and security operations.

Supervisory Responsibilities:

• Lead, train, and supervise the security department staff.

Duties & Responsibilities:

• The ideal candidate, given previous experience and level of security knowledge will have the command to handle various situations proactively, to protect the hotel and its team members.
• Establishes operational procedures for fire prevention, OSHA and safety compliance, accident prevention, security protocols, and patrolling physical property.
• Investigation of accidents and criminal acts, keeping detailed records and incident reports.
• Works with the hotel management team to formulate policies, determining the need for programs regarding security and safety protocols, policies, and safety and accident prevention programs.
• Patrols the grounds of IHP entities identifying safety and security irregularities and ensuring these irregularities are addressed in the appropriate and timely manner. The Security Supervisor will ensure the security staff adequately patrols the premises, recording the areas and time patrolled.
• Partners with representatives of local government agencies to ensure cooperation and coordination of property activities, local law enforcement, and firefighting agencies.
• Observes departing employees and conducts package checks to guard against theft of company property.
• Observes the grounds via CCTV system, maintains the said system, and reports any operating issues to facilities management.
• Permits authorized persons such as vendors to enter the property as necessary. Issues name badges and documents visit.
• Ensure detailed records are kept, such as property damage, unusual occurrences, safety patrols, accidents, and security incidents.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Ability to implement and uphold our Standards for Excellence.
• Strong written, verbal, and interpersonal skills.
• Ability to work well in stressful, high-pressure situations.
• Ability to create, devise, and implement plans in alignment with Ithaka Hospitality's vision, goals, and culture.
• Ability to promote safe work practices.
• Ability to promote positive relations with all individuals who come in contact.
• Ability to think clearly and quickly, concentrate, and make concise decisions.
• Ability to prioritize, organize, and follow up.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to work well under pressure within any given period, including coordinating many requests at any given time.
• Ability to work cohesively with other departments and co-workers as a team.
• Ability to be flexible as the job changes.
• Ability to analyze and resolve problems by exercising good judgment.
• Must have a professional image and personality, exuding confidence and leadership skills.

Education & Experience:

• Bachelor's degree in hospitality management preferred. Business or related experience and/or training equivalent is required.
• 3+ years of relevant supervisor work experience preferred.
• Experience in a Hospitality work environment preferred.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 60 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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