Job Description

Who is Fusion Technology?  

Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and the Intel Community.   

In 2020, we established Fusion ESG. Fusion Enterprise Solutions Group (ESG) is a division of Fusion Technology created in response to emerging demands on IT Integration closely related to human factors in the workplace. Operating from the Eastern Shore of Maryland in the idyllic town of Easton, Fusion ESG is a Technology Integration Contractor (TIC) that provides turnkey design, engineering, implementation, logistical, project management, and quality assurance solutions and services to mission-critical facilities worldwide.

Work location: Easton, MD (On-site)

Job duties:

• Provide technical support for system upgrades, technical refreshes, or new builds per requirements set by the Project Management staff or Team Lead.
• Provide critical incident response & problem management including root cause of system problems, such as configuration issues resulting in operational performance degradation or system outages, supporting the customer with information and advice on the necessary correction actions and/or interim workarounds.
• Respond to and troubleshoot Windows systems in a fast-paced environment.
• Assist with Operations and Maintenance duties of backups, application maintenance, and OS patching, tuning, and troubleshooting.
• Provide technical support to end-user issues regarding desktop problems and/or server administration.
• Configure user access, end-user applications, and assist with other duties, as requested.
• Provide on-call support for mission critical systems.
• Develop detailed documentation to describe OS and COTS product deployment, configuration, upgrading, and maintenance for Change Management requests and Knowledge Content libraries.
• Develop standard guideline on configuration management process to ensure consistent & secure modifications to equipment configurations.
• Develop and maintain technical documentation and diagrams related to the field communications systems equipment & networks.
• Other duties as assigned. 

Qualifications:

• Bachelor’s Degree or 6 months of prior relevant experience
• 1 year of design, development, integration, implementation, operation, and analysis of cyber security technologies

What matters to you matters to us.

Fusion Technology values its employees and works hard to ensure proper care for them and their families. We desire to compensate employees in a competitive, motivational, fair, and equitable way with other employers in the marketplace. Salary is only one component of employee compensation but an integral part of recruiting and retaining qualified employees. However, at Fusion Technology, we take a comprehensive approach and consider each employee's needs to tailor a compensation plan that provides financial security and peace of mind. Our completive package includes a best-in-class matching 401K program, comprehensive Cigna healthcare plan, a competitive employer contribution to a health savings account, vision and dental plans, life insurance, short- and long-term disability, and personal leave, in addition to paid certifications and training.

Fusion Technology LLC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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