IT HelpDesk Technician Job at Innovations in Nutrition and Wellness, Tempe, AZ

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  • Innovations in Nutrition and Wellness
  • Tempe, AZ

Job Description

Job Details

Description

Company Description

  • The leading solutions partner serving the global nutrition & wellness industry, INW is a portfolio company of Cornell Capital with over 1,800 associates across our U.S. footprint.
  • The Company’s operations include formulation and production of nutrition products across a spectrum of formats, unique R&D capabilities, market insights and a focus on quality and customer service.
  • In total, INW serves 150+ customers across the nutrition & wellness industry including sports nutrition, diet, energy, hydration, personal care, cosmetics, pet care and other related subsectors.
  • The Company is headquartered in the Salt Lake City, UT area and includes six operating divisions that span a footprint exceeding 1,500,000 sq. ft. both domestically and Internationally:
    • INW / Bee Health – Bridlington, UK – production of powders, tablets, capsules, liquids and cosmetics
    • INW / Capstone – Ogden, UT – production of powders, tablets and capsules
    • INW / Dallas One – Dallas, TX – production of liquids, gel packs and cosmetics
    • INW / Living Ecology – Corona, CA & Henderson, NV – production of nutrition and functional fruit bars, as well as capsules
    • INW / Phoenix Formulations – Phoenix, AZ – production of powders, tablets and capsules
    • INW / ProForm – Benicia, CA – production of powders concentrated across all types of protein
Why Work for INW ?

  • At INW, you’ll find a collaborative and challenging work environment that is built around our mission to be the world’s leading solutions partner serving the global Nutrition & Wellness industry.
  • In this role, you'll collaborate with the IT Operations and Infrastructure team at INW to establish, maintain, and support the IT systems necessary for the company's success.
  • Perfect for students studying IT-related degrees, this opportunity offers practical experience with a wide range of technologies and systems.

Position Summary: We are looking for an enthusiastic and meticulous Entry-Level IT Helpdesk Technician to become a part of our team. In this role, you will be essential in delivering on-site technical assistance and supporting various IT initiatives, collaborating with System Administrators and IT Support Engineers. This opportunity is perfect for those studying in an IT-related discipline, as we provide flexible work hours to fit around academic schedules.

SHIFT (PART-TIME): Mon - Fri, 9 a.m. – 1 p.m. local time. Shift is flexible based on class schedule/availability.

LOCATION: This position will be located at our Phoenix Formulations facility in Tempe, Arizona.

REPORTING RELATIONSHIP: This role reports to the Director of Infrastructure & IT Operations

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following; other duties, as required:

  • First-Tier Helpdesk Support: Serve as the initial point of contact for technical support. Provide installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
  • Manufacturing Support: Maintain and troubleshoot technical issues on within our manufacturing environment, including peripheral devices, printers and tablets.
  • Office Support: Provide assistance with office technology, such as printers, workstations, and mobile devices. Make sure all IT equipment used in the office operates smoothly to enhance the user experience.
  • Asset Management: Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
  • Multi-Channel Support: Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
  • Other IT Projects: Work collaboratively with System Administrators and IT Support Engineers on various projects and initiatives, contributing to the enhancement and optimization of IT systems

REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

  • Basic understanding of IT hardware, software, and networking concepts.
  • Experience with troubleshooting and resolving technical issues.
  • Strong communication skills and the ability to provide clear instructions and support.
  • Willingness to learn and adapt in a fast-paced environment.
  • Previous experience in a helpdesk or technical support role is a plus but not required.
  • Currently pursuing or recently completed education in an IT-related field is a plus.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, use hands, talk and hear. The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. May regularly work within office, manufacturing, and warehouse environments.

Job Tags

Part time, Local area, Flexible hours, Shift work,

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