IT Helpdesk Specialist Job at Cinter Career, New York, NY

Sm0xUFBKUEZiVndOU3hNdDZ6NmhqZjV1Umc9PQ==
  • Cinter Career
  • New York, NY

Job Description

  • Client (industry): IT Services
  • Working Location: Work at customer’s office locations in metropolitan New York or hybrid
  • Working hours: 9am - 5pm
  • Employment Type: Non-Exempt Employee
  • Salary : $20 /per hour  

CLASSIFICATION:

  1. PRIMARY RESPONSIBILITIES:
    1. Provide technical support to client users as an IT Support member
    2. Provide and manage client IT support operation related document
    3. Understand and follow client’s request and instruction
 
  1. ESSENTIAL FUNCTIONS:
    1. Provide the support service at the service operation time, which is instructed by the client and/or company management
    2. Be stand by at the client operation site before the service operation time start
    3. Be at the client operation site with the cloths, which was instructed by the client and/or company management
    4. Have a proactive communication with client and company management
    5. Understand requirements and instruction/company management and provide the service based on the requirements and instructions , including BYOD
    6. Read and understand any company provided documents and training
    7. Submit company required report, attendance for requested meeting, training course
    8. Mentor and train new team members if necessary
    9. Follow team manager’s request/instruction to operate IT operation support team
  1. QUALIFICATIONS AND REQUIREMENTS:   
    1. Very flexible mindset & challenging personality against sudden big change of request/workflow/rules/responsibility range/environment
    2. Toughness & strong motivation to complete heavy workload
    3. Strong motivation to reach out goals
    4. 3 years’ experience of user operation support
    5. Strong attention to details with the ability to troubleshoot issues and provide resolution
 
  1. SKILLS:
    1. Team-oriented personality
    2. Excellent English writing and speaking skills
    3. Excellent communication skills
    4. Windows based LAN/WAN/Remote Access Support Experience
    5. Extensive knowledge of various business software; Windows OS, Office Suites, Adobe Acrobat, WebEx
    6. Manage and troubleshooting experience of; iOS-based devices, Conference System, MS Surface, and HP laptop
    7. Microsoft Office (Outlook/Word/Excel/PowerPoint)

WORK ENVIRONMENT:
Work at customer’s office locations in metropolitan New York or hybrid

PHYSICAL DEMANDS:
Hold and carry item, which is 20lbs.

TRAVEL:
I can go to both domestic and international business travel, and work after business hours including the weekend and national holidays if required.

 

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours,

Similar Jobs

Liberty Personnel Services, Inc.

Landscape Designer Job at Liberty Personnel Services, Inc.

 ...Job Details: Landscape Designer Join our innovative and dynamic team where creativity meets precision, and every project has a lasting impact on communities. Here, your expertise will shape extraordinary landscapes and help bring ambitious visions to life. Enjoy... 

Abbtech

Computer Technician Job at Abbtech

 ...Hello!ABBTECH Professional Resources and our partner Dell, are looking for a Computer Technician for a project inDubuque, IA.If you or someone you know is interested, please apply with your most updated resume and will follow up with you to make this a smooth and... 

Sport Clips of Lacey - Sleater Kinney

Hair Stylist Job at Sport Clips of Lacey - Sleater Kinney

 ...stylists making over $30 an hour) JOB DESCRIPTION Sport Clips is the nation"s leading Men"s and Boys" hair care franchise, and we like to have FUN!!! Our salons are fully-equipped for the sports enthusiast by surrounding our Clients with televisions tuned to sports... 

USAA

Inside Sr. Property Adjuster Job at USAA

 ...a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability... 

Aero Air

Customer service desk aviation Job at Aero Air

We are Aero Air - A People Centered Aircraft Service Company. A premier, mission driven organization who employs high performing, dedicated professionals; Where our team members are committed to apply their talents to a purpose greater than the task at hand. We want to...