Job Description

Job description

Job Title: Inside Sales/Vacancy Management Representative

Division: L’Oréal Dermatological Beauty

Location : Field Force

Reports To: Manager of Education Development, with a dotted line to AVP Sales East, AVP Sales West

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brand portfolio, which includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science, offers a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

Our Sales teams are all about figuring out those nitty-gritty details about how much of our business will grow and where that growth will come from . Our Sales teams are into building relationships and showing why our products are worth falling for. It is about having the flexibility to adapt to the ever-changing world of sales! Come join our dynamic team!

What You Will Do:

The Inside Sales/Vacancy Management Representative is a role focused on facilitating the growth of an assigned group of dispensing accounts by generating new business opportunities, building relationships with potential clients, and driving sales growth. They are also responsible for maintaining and growing vacant Skin Health Advisor (SHA) territories and white space. This is a dynamic position with the ability to flex into different areas to support needs of the team.

KEY RESPONSIBILITIES:

• Establish and maintain effective team partnerships with Regional Directors and SHA’s
• Provide excellent service experience and be a liaison to our customers
• Responsible for learning and maintaining extensive knowledge of all CeraVe and La Roche-Posay products, clinical studies, and promotional materials
• Work as a primary point of contact for territory assigned and customers during their time out of territory
• Maintain service levels by contacting by phone all accounts in assigned vacant, non SHA territories and Dispensing accounts a minimum of 1x monthly.
• Launch new products to vacant territories and support regional initiatives of launch
• Support assigned territory with customer training including product education and samples requested
• Equip accounts with the appropriate tools to inform patients of products, efficacy, and clinical data
• Make outbound calls to white space for samples and dispensing needs
• Identify upselling opportunities for dispensing target list
• Work closely with customer service to enter orders for dispensing Accounts
• Provide marketing support to customers including monthly promotional information and existing LOREAL approved marketing items for customers
• Manage a monthly expense budget as set by management
• Special projects aligned to support sales team
• Research, track and validate Dispensing Leads from LDB and send to National Dermatology Accounts Manager
• Partner with National Dermatology Account Manager on needs
• Responsible to follow and adhere to the highest levels of integrity, compliance and all applicable policies, laws, and regulations
• Up to 20% Travel

What We Are Looking For:

Required Qualifications:

• Previous experience in sales or customer service, preferably in a B2B environment
• Proven track record of meeting or exceeding sales targets
• Excellent communication and interpersonal skills
• Strong negotiation and closing skills
• Ability to work independently and as part of a team
• Self-motivated and driven to succeed
• Proficient in using CRM software and other sales tools

Key Attributes:

• Results-oriented: Strong drive to achieve sales targets and exceed expectations
• Excellent communicator : Possess exceptional verbal and written communication skills, allowing you to effectively engage with clients and build relationships.
• Customer-focused: Dedicated to providing outstanding customer service and finding solutions to meet customer needs
• Resilient: Thrives in a fast-paced, target-driven environment and can handle rejection with a positive attitude
• Team player: You work well in a collaborative team setting and can contribute to the overall success of the sales team
• Desire to grow: Would like to grow into a field-based sales role

Preferred Qualifications

• Bachelor's degree in Business, Marketing, or a related field (preferred)

What’s In It for You

• Dermatology Sales Management Commission Program
• Competitive Benefits Package (Medical, Dental, Vision, 401K, profit sharing, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for free and Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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