Job Description

At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.

Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food but are inspired by the people they serve and come to know on a daily basis.

Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most—creating great food for great people.

Job Description

The Global Training Manager will play a pivotal role in creating quality training materials focused on product, features and benefits to enable both internal and external sales resources to deliver exceptional customer service and support. In this cross-functional role, they will coordinate and work with each of the global product lines marketing teams to create and deliver training programs that will enable our team to meet annual plan objectives and drive organic growth. This role can be based in either Glenview, IL or Troy, Ohio. 

Primary Responsibilities

• Creating detailed training plans for new sales representatives to accelerate learning/expertise of all FEG product lines & equipment including multiple levels of training plans for basic, advanced and refresher training including competitor analysis
• In coordination with product lines marketing teams, develop and deliver training for new product launches
• Develop and deliver training for Independent Rep Groups and Dealers that provides them with the tools to sell ITW FEG product lines while balancing our proprietary information
• Leader & conductor of ‘Oh Norman’ and other sales training modules including customizing programs as needed for ITW FEG Sales and Marketing
• Responsible for recommending, establishing certification programs and metrics
• Reports on training effectiveness of all training activities and makes adjustments where needed to improve effectiveness
• Identify new training opportunities and work with cross functional teams to create and deliver

• Develop and execute a comprehensive knowledge management strategy aligned with Annual Plan and Long-Range Planning objectives
• Responsibility for administration of LMS including establishing policies, standards and procedures for content development

Qualifications

• Bachelors degree in Training & Development, Education or equivalent experience
• 5+ years in a Training, Implementation or customer success role ideally in a global environment
• Strong communication skills with ability to work in cross functional teams
• Demonstrated ability to translate strategy into tangible actions items and execute effectively
• Experience managing project teams from inception through planning, execution and completion
• Proven ability to take initiative, work as a team leader and member and build collaborative relationships.
• Prior experience with food equipment industry preferred
• Results oriented
• Ability to travel up to 50% (domestic and internationally)

Additional Information

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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