Job Description

Join a forward-thinking company at the forefront of the e-commerce industry. We are committed to delivering superior customer service and cutting-edge solutions to a global audience. As part of our growth strategy, we are on the lookout for a dedicated and enthusiastic Dutch Speaking Customer Advisor to join our dynamic team. If you are passionate about helping customers and are looking for a role that offers variety and the opportunity to work in both an office and remote setting, this could be the perfect opportunity for you.

Role Overview:

In the role of a Dutch Speaking Customer Advisor, you will serve as the essential link between our company and our valued Dutch-speaking customers. Your main responsibility will be to provide exemplary customer support via email and chat. You will ensure that every customer inquiry is addressed promptly and accurately, contributing to our goal of maintaining the highest standards of customer satisfaction. This position is vital in our efforts to enhance customer loyalty and support our overall business objectives.

Key Responsibilities:

• Customer Interaction: Engage with customers via email and chat, addressing their queries and concerns in a professional and friendly manner.
• Issue Resolution: Manage customer complaints by identifying problems, offering suitable solutions, and following up to ensure full resolution.
• Product Knowledge: Stay informed about our product offerings and services to provide precise and comprehensive information to customers.
• Record Keeping: Maintain detailed and accurate records of all customer interactions, ensuring data is up-to-date and accessible.
• Cross-departmental Collaboration: Work closely with other departments to solve complex customer issues that require a team-based approach.
• Process Improvement: Identify areas where customer service processes can be improved and provide feedback and suggestions to management.
• Performance Targets: Aim to meet and exceed individual and team performance goals to contribute to the overall success of the customer service department.
• Training and Development: Participate in ongoing training programs to stay updated on new products, services, and customer service techniques.

Qualifications and Skills:

• Language Proficiency: Native-level fluency in Dutch and strong command of English, both written and spoken.
• Communication Skills: Exceptional communication skills with a customer-oriented attitude.
• Problem-solving Abilities: Strong analytical skills to diagnose problems and find effective solutions.
• Team Player: Ability to work well independently as well as part of a collaborative team.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.
• Time Management: Excellent organizational and time-management skills to handle multiple tasks efficiently.
• Experience: Previous experience in customer service is beneficial but not essential; we value a positive attitude and willingness to learn.
• Technical Skills: Basic proficiency in computer systems; familiarity with e-commerce platforms is an added advantage.

Employee Benefits:

• Competitive Salary: Attractive salary package that reflects your skills and experience.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Hybrid Work Model: Enjoy the flexibility of working two days in our state-of-the-art office and three days from the comfort of your home.
• Relocation Support: For candidates relocating from abroad, we offer a generous relocation package including flight tickets to Malta and accommodation assistance.
• Supportive Environment: Work in a friendly, inclusive, and supportive work environment with colleagues from diverse backgrounds.
• Training Programs: Access to continuous training programs and resources to help you grow in your role.

Why Choose Us:

• Innovation: Be a part of a company that is at the cutting edge of the e-commerce industry.
• Diversity: Work in a multicultural environment with colleagues from around the globe.
• Work-Life Balance: Benefit from a hybrid working model that offers flexibility and work-life balance.
• Comprehensive Benefits: Enjoy health and life insurance, career growth opportunities, and many other perks.
• Seamless Relocation: Move to Malta with ease, supported by our comprehensive relocation package.

We are looking for proactive and passionate individuals who are excited about delivering exceptional customer service and eager to grow with us. If you are ready to take on a challenging yet rewarding role in the e-commerce industry, we want to hear from you. Apply today to join our vibrant team and make a significant impact!

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