Job Description

We are a leading company in the e-commerce industry, dedicated to providing exceptional customer service and innovative solutions to our global clientele. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our team as a Dutch Speaking Customer Advisor. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is passionate about delivering outstanding customer experiences.

Job Description:

As a Dutch Speaking Customer Advisor, you will be the first point of contact for our Dutch-speaking customers. Your primary responsibility will be to assist customers via email and chat, ensuring their inquiries are resolved promptly and effectively. You will play a crucial role in maintaining high customer satisfaction levels by providing accurate information, resolving issues, and offering appropriate solutions.

Key Responsibilities:

• Respond to customer inquiries and provide support through email and chat in Dutch.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a high level of product knowledge to effectively assist customers.
• Document all customer interactions and maintain accurate records.
• Collaborate with other departments to resolve complex customer issues.
• Assist in identifying and implementing improvements to customer service processes.
• Provide feedback to management on recurring customer issues and suggest possible solutions.
• Strive to achieve individual and team performance targets.
• Participate in training sessions and stay updated with the latest product and service information.

Requirements:

• Fluency in Dutch and English, both written and verbal.
• Strong communication skills and a customer-centric approach.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and attention to detail.
• Good organizational and time-management skills.
• Prior experience in customer service is beneficial but not mandatory.
• Proficiency with computer systems and familiarity with e-commerce platforms is an advantage.

Benefits:

• Competitive salary package.
• Health and life insurance.
• Opportunities for career growth and professional development.
• Hybrid working model: 2 days at the office and 3 days working remotely.
• Relocation package for candidates moving from abroad, including flight tickets to Malta and accommodation.
• Friendly and supportive work environment.
• Access to training programs and resources to enhance your skills.

Why Join Us:

• Be part of a dynamic and innovative company in the e-commerce sector.
• Work in a multicultural environment with colleagues from around the world.
• Enjoy a balanced work-life with our hybrid working model.
• Benefit from comprehensive health and life insurance coverage.
• Take advantage of opportunities for career advancement and continuous learning.
• Relocate with ease with our relocation package that covers your flight and accommodation expenses.

If you are a proactive individual with a passion for customer service and looking for a rewarding career in a vibrant industry, we would love to hear from you. Apply now to join our team and make a difference in the world of e-commerce!

Job Tags

Similar Jobs