Job Description

Job Title: Desktop Support Analyst

Location: Nashville, TN 37203 (Onsite)

Duration: 12 Months

Job Description:

• Installing and configuring computer hardware, software & peripherals
• Manage user accounts as needed, including permissions and access controls.
• Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Providing support to growing mobility platform (iOS, Android and windows-based platform).
• Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
• Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
• Providing support for Mobile Device Management Platforms (Intune)
• Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
• Deliver and achieve high quality support and service level
• Document and maintain accurate records of incidents and resolutions.
• Assist other IT teams, acting as the local hands and eyes in resolving IT technical issues.
• Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
• Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
• Manage and track IT assets, including computers, peripherals, and other equipment.
• Assist in the procurement process for new equipment and software
• Work closely with other IT team members and departments to resolve complex issues and implement new solutions
• Create/Update/ Manage knowledge articles
• Responsible for office movements/decommission/setup.

Technical and Professional Expertise

• Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
• 5+ years of experience in Site Support role
• ITIL Foundation Certified
• Excellent communications (verbal and written) & presentation skills
• Strong understanding of IT infrastructure and technologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 90977120
• Position Id: 8429815

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