Job Description
Mela Group has a couple of positions opening for our Entry Level Customer Service Manager role. We are a direct marketing consulting firm located in Long Beach. We work with Fortune 500 clients, such as T-Mobile. We are looking for dedicated, committed, and goal-driven individuals to join our Customer Service Manager team!
Description:
We help our clients with their sales and marketing. We are looking to hire individuals for our Entry-Level Customer Service Manager role who are willing to learn basic sales and backend business to provide support for the team and our customers.
Qualifications:
- Entry-level experience.
- Self-motivated, can work in a team and independently without supervision.
- Goal-driven. Growth is MANDATORY in our company culture. We seek individuals who are willing to learn and apply knowledge.
- People person. We are looking for individuals who love to help and support other people.
- Be able to handle a fast-paced environment and high pressure.
Customer Service Manager Responsibilities Include:
- Communicate directly with members of our client customer base daily, with the focus being on establishing lasting relationships in person
- Becoming an expert on our client and all client product knowledge to be able to answer any customer questions and ease concerns
- Learning how to complete sales for select customers and doing so when necessary
- Attend daily team meetings where goals and expectations are discussed
- Communicate daily with supervisors and managers on the progress of each day, including struggles, successes, and anything needed from them for support
- Maintain all client compliance and CDC guidelines when interacting with customers, clients, and team members
This is an on-site, NOT a remote position. We do require candidates to come to the office every day.
#LI-Onsite
Job Tags
Full time,