Job Description

Job description

We are currently seeking sales oriented Client Sales Advisors to join our team. This person must be committed to providing a great customer experience, while striving for exceptional results. As a Client Sales Advisor, your focus will be to provide exceptional phone, email and chat support for customers throughout their purchasing/ post-purchasing experience.

This role will provide Digital Sales supporting our customers via our online portal. This is a Hybrid position as a result you will be required to come into the office some days out of the week. 

Profile

Duties:

• Provide exceptional online customer service support with excellent phone and written communication skills, resulting in maximizing online sales and a repeat client base
• Manage customer cases providing support and information regarding e-commerce products stock availability, order inquiries, returns, exchanges and shipping information
• Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs based on brand products
• Knowledgeable in company policies and procedures including after sales policies and repair management
• Understand customer needs and resolves cases to enhance brand loyalty
• Interact with our customers through inbound and outbound chats in a timely/professional manner
• Assist customers in identifying products that may fit their needs
• Provide recommendations to enhance their online shopping experience
• Improve customer experience by supporting and encouraging their purchase decision
• Assist in maintaining brand consistency by directing customers to brand specific resources
• Constantly achieve established performance goals of the position
• Identify and help solve customer issues quickly and effectively
• Report any technical issues the customers have on the website

Professional requirements

Requirements:

• A commitment to customer experience and providing the best support for new and returning customers
• Ability to think critically and apply logical problem-solving skills
• Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
• Strong written skills that lend to clear and concise text-based communication
• PC keyboarding and internet experience needed. Typing speed > 50 WPM
• Ability and desire to learn about the timepiece industry
• Past professional experience and accomplished employment history
• Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc
• Proficient in Microsoft Suite
• Adaptable to constantly changing environments
• High school diploma or equivalent and/or 2 + years of customer service and/or 1-2 years related experience
• Bilingual (Spanish) is a plus
• Ability to work under pressure while maintaining a calm demeanor
• Drives to meet and exceed sales goals and customer expectations
• Team player with a positive can do attitude
• Experience meeting or exceeding revenue expectations
• Resourceful and creative problem solver
• Genuine curiosity and open to learning
• Demonstrates a high level of energy, enthusiasm and empathy
• Ability to work a flexible retail schedule: including weekends, evenings, and holidays

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

For more information please see  

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