Job Description

Come join a leading Fintech company that provides personal finance management software and is committed to helping people lead healthy financial lives. As part of the Customer Support team, you will have an opportunity to work at a customer-driven company with a collaborative team that values technical excellence, innovation, and creativity while working together and having fun!

Summary:

As a Care Experience Specialist, you will primarily support our customers by living our core values day in and day out. You are responsible for answering incoming calls regarding the usage of technical products. We are looking for intelligent, experienced, and energetic technical support professionals to join our customer care team.

Responsibilities:

• Interacts with customers via telephone, email, or online chat to provide support and information on products / services.
• Utilizes interactive tools while providing support.
• Ensures that appropriate actions are taken to resolve customer problems and concerns.
• Capture insights from customer interactions to identify trends and emerging issues.
• Report process issues that require fine-tuning/adjusting.
• Product expertise: engage in ongoing training for a comprehensive understanding of all company products and features.

Q ualifications:

• 2+ years recent tech support experience (Mac and Windows preferred).
• Ability to learn quickly and then help train or teach others.
• Have an amazing ability to explain techie things to non-techie people.
• Know a little (or a lot) about money management, banking, investing, etc.
• Excellent written and verbal communication skills.
• Team oriented and positive mindset.
• Experience with API development and integration with third-party services is preferred.

Location: Tucson, AZ (100% on-site)

Job Type: Full Time

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10365912
• Position Id: 8380871

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