DatamanUSA is looking for a Call Center Representative for our direct client based in TX. This is a great opportunity for someone who is a quick learner with excellent people skills.
Job Details:
Job Title: Call Center Representative
Location: Irving, TX
Duration: 12 Months
Basic Qualifications:
• High school diploma or equivalent required and 4+ years of related education/experience.
• Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
• Previous experience interacting with customers in a service environment is required. - Experience in a call center and following a structured phone schedule.
• Ability to maintain confidentiality of information.
• Confident phone presence and exceptional customer service skills are required.
• Prior experience using a case management system.
• Strong customer service, problem-solving, and technology skills.
• Proficient in MS Office applications – Word, Excel, PowerPoint, Teams.
• Working knowledge of Workday or other HRIS systems.
• Effective listening and reading comprehension skills.
Preferred Qualifications:
• Knowledge of or experience with Service Now and Workday tools.
• Knowledge of Human Resources and/or Shared Services practices.
• General knowledge of Payroll and Timekeeping.
• General knowledge of Travel Services and Travel concepts.
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