Job Description

JOB GOAL:

Kirkwood Community College welcomes applicants for this position all year. Your application will be considered each time we have an opening. This position can be flexible around your availability.

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Provide exemplary customer service through positive communication, meeting the customer needs, maintaining a clean, neat, and inviting shopping experience while having a positive and upbeat attitude.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and accountability for our actions.
• Champion Service- anticipating needs and creating a welcoming, diverse, and inclusive environment.
• Perseverance- a commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Regular and consistent attendance at work.
• Facilitate an outstanding customer experience by giving exemplary customer service.
• Greet and check out customers.
• Effectively communicate with customers and team.
• Clean and straighten merchandise and store.
• Fold clothing and stock shelves.
• Answer questions and provide resources on campus.
• Assist students with purchasing decisions.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Communicate in a clear and effective manner.
• Maintain a positive attitude.
• Able to work independently and with others.
• Manage tasks and time efficiently.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

The position involves working on a sales floor. Occasional (10-33%) pushing, pulling and viewing a computer. Frequent (34-66%) reaching and close visual work. Constant (67-100%) standing, operating a cash register, lifting.

MINIMUM QUALIFICATIONS:

• High School completion.
• Must be at least 17 years old

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS :

• Cash handling, register, and customer service experience.

EEO AA/STATEMENT:

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness, 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572 , equity@kirkwood.edu , or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR.Chicago@ed.gov .

WHY KIRKWOOD: Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until the position is filled.

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