Job Description

Christian Brothers Automotive

America's Number 1 Automotive Repair Franchise!

Our mission is simple – Love your neighbor as yourself. 

Christian Brothers Automotive was built on the basic principle that honesty and integrity should be the driving force behind the business. Our facilities are owned and operated by our valued franchisee partners, and are equipped with technology normally only found in newer dealership service centers. With this combination, you can enjoy a clean, upbeat work environment with access to the tools you need to get the job done right the first time.

Job Description

Job Title:

Automotive Service / Sales Assistant Manager

Location:

3723 Williams Dr. , Bldg 1 Georgetown, TX 78628

• Do you have a passion for the automotive industry?
• Do you like helping people?
• Are you goal oriented
• Do you like a fast paced, challenging work environment?
• Would you like every weekend off to spend more time with your family and friends?

Position Summary:

As a Assistant Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Our Service Associates have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

Essential Duties and Responsibilities:

• Greet every customer that enters our facility with hospitality and the highest level of respect.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Assist in managing the store’s workflow in an effective and efficient manner. 
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity. 
• Love your neighbor as yourself.
• Maintain a positive attitude and team atmosphere at all times.
• Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer.
• Supervise and direct employees.
• Prepare business goals for each year.
• To act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
• Directs, coordinates, and participates in performing customer service activities as dictated by work load.
• Insure that all work is performed to proper specifications.
• Assist other employees as needed.
• Directly assist in supervising 3 to 10 employees in the facility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Other duties may be assigned.

Qualifications

Education and/or Experience Preferences:

Experience and/or training in customer service and/or automotive industry preferred, but not required. Graduation from an industry recognized service training program also preferred by not required. Experience with Tekmetric is preferred, but not required.

Certificates, Licenses and Registration Preferences:

• Current driver’s licenses.
• Proof of minimum state required insurance on personal vehicle.
• Driving record acceptable to our current insurance carrier.

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

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