Job Description

Summary & Objectives 

At Coastline Equity, Assistant Property Managers play a pivotal role in delivering exceptional service by proactively managing daily operations and addressing tenant, vendor, and client needs. This role requires a problem-solver with a growth mindset, who thrives on turning challenges into opportunities and excels at managing never-ending to-do lists with focus and prioritization. You will partner closely with Senior Property Managers to ensure properties are compliant, well-maintained, and efficiently operated, ultimately contributing to tenant satisfaction and property performance. 

Key Responsibilities & Functions

Customer Service & Communication

• Maintain a customer-first attitude in all interactions.
• Address tenant needs, ensure clear communication, and provide excellent service.
• Respond to emergency calls and manage after-hours on-call duties.

Property & Maintenance Management

• Collaborate with Property Managers to ensure timely property management.
• Bid for repairs and maintenance, manage work orders, and schedule follow-ups.
• Conduct move-in/move-out inspections and ensure property safety.

Tenant & Rent Management

• Follow up on rent collections and handle delinquency calls.
• Enforce rental agreement terms and manage related proceedings.

Recordkeeping & Documentation

• Maintain accurate property files in AppFolio, including tenant and vendor communications.
• Submit timely paperwork, invoices, and keep an organized key tracking system.

Technology & Efficiency Improvement

• Use property management software for task management and productivity.
• Continuously improve workflows to enhance efficiency and exceed expectations.

Collaboration & Compliance

• Foster collaborative relationships with teams and departments.
• Ensure compliance with safety regulations and maintain organized workspaces.

Requirements

• Previous experience in customer service, trades, or construction is a plus. 
• Trainable and eager to grow with the company. 
• Prioritization: Ability to manage a never-ending to-do list and tackle the most urgent tasks first. 
• Adaptability: Comfortable working in ambiguous situations, anticipating problems, and seeing them as opportunities for improvement. 
• Tech-Savvy: Comfortable using technology, including property management software, to streamline tasks. 
• Action-Oriented: Ability to execute tasks quickly and effectively in a fast-paced environment. 

Benefits

Excellent Workplace Culture

Training opportunities and development resources.

Pay rate: $18 - $20 hourly

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