Job Description

The Animal Care Team is responsible for maintaining the health and well-being of all animals at the Pensacola Humane Society, ensuring the Five Freedoms of animal care, while treating all co-workers, customers, volunteers, donors and visitors in a professional and polite manner. The Animal Care Attendant, part of the Animal Care Team, is also responsible for the adoption of animals and the promotion of animals through outreach on PHS social media, kennel cards, and conversations with potential adopters at the adoption center and at community events.

The Five Freedoms for Animals :

• FREEDOM FROM HUMBER AND THIRST by ready access to fresh water and diet to maintain health and vigor.
• FREEDOM FROM DISCOMFORT by providing an appropriate environment including shelter and a comfortable resting area.
• FREEDOM FROM PAIN, INJURY OR DISEASE.
• FREEDOM TO EXPRESS NORMAL BEHAVIOR.
• FREEDOM FROM FEAR AND DISTRESS.

Typical Duties :

Customer Service: Assist customers in selecting animals for adoption; facilitates educational tours for interested groups while explaining applicable animal control laws, ordinances, and responsible pet ownership best practices and assists with a lost or stray pet as needed; assists clients with access to the Pet Food Pantry, taking in donations and otherwise providing high quality customer service. Interacts with, helps to train and monitors volunteers as part of the Animal Care Team.

Animal Care :

Includes cleaning and disinfecting of animal habitats and kennels; maintaining facility aesthetics; feeding, watering, and grooming animals; monitoring the security of facilities; monitoring animals for illness, disease, and/or injury; evaluating animals for adoption potential; socializing animals in care; assisting Animal Care Manager with administering medication and vaccines; and/or performing other related activities in the daily care.

Administrative: Prepares and maintains a variety of files, records, reports, agreements, logs and/or other related information. Able to use a computer or movile device to process adoptions and other daily reporting.

Other :

Animal Care Attendants take direction from the Executive Director, Medical Director and all veterinarians on PHS staff. Performs other duties as assigned by the Executive Director and/or Pet Care Manager of a similar nature or level. Assessing animal health or behavior without proper education and/or licenses is not permitted.

Qualifications :

• High school diploma or GED and previous experience in animal handling and/or care
• Ability to work as a team player and knowledge of customer service principles
• Capability to self-motivate and work in a fast-paced environment
• Ability to communicate sufficiently to perform assigned tasks, both verbally and in writing
• Capacity to work with all shelter animals, primarily cats and dogs

Benefits Available:

• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Pet Benefits
• Company Paid Pet Wellness Program
• Flexible hours
• Competitive pay
• Growth opportunities
• Employee Assistance Program
• Employee perks and discounts
• Tuition reimbursement
• A good work/life balance

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